A clear plan for the systems you rely on.
Maintenance for an agreed custom backend or code-dependent integration.
Custom software needs its own support plan. We review the system before agreeing on the build or onboarding and a separate monthly maintenance scope.
What we scope together
- Written responsibilities and support scope
- Agreed monitoring, updates, and recovery needs
- A clear operational handoff plan
What we need from you
We review your goals, existing tools, and agreed access before confirming the scope and price. You own the accounts and approve the work.
Third-party costs stay separate
Software subscriptions, custom backend hosting, processing, messaging, and other provider fees are separate and paid directly by your business. Core website plans already include standard website hosting and a qualifying .com domain; standalone add-ons do not add that benefit.
You approve the provider plan and pay it directly. Your business owns the account, its billing details, and its recovery access. BayBold works through agreed access.
A clear boundary around the work
This is separate from Essential, Business, Growth, and standard tools care. Hosting, onboarding, new features, and additional incident work are separately agreed. We only accept systems we can support.
Before we begin
We review your current tools, confirm compatibility and responsibilities, and agree on a written scope and price. Build or onboarding and monthly maintenance are quoted separately. We agree on responsibilities and recurring fees before BayBold operates the system.
The maintenance scope, monthly fee, service start, cancellation terms, and operational handoff are agreed in the proposal. Website ownership does not include free backend operation.
Separately quoted for your business. We confirm what your plan covers first so the same work is not charged twice.
When operations change hands
If custom-system maintenance ends, hosting and operations need a handoff to you or another provider. Website ownership does not include free ongoing backend operation. Any extra migration work is quoted and approved in advance.
Standard website hosting and a qualifying .com domain are included in core plans. Software subscriptions, custom backend hosting, processing, messaging, and usage fees are separate and paid directly by your business. Setup pays for initial work; monthly service pays for the ongoing work we agree to perform.
Read the custom-system cancellation FAQAre payment, booking, and email setup prices one-time or monthly?
A standalone setup project covers the agreed configuration, testing, and walkthrough for a supported platform you own. You can take the handoff or choose ongoing help; a one-time project does not automatically start a monthly subscription. Business and Growth include ongoing care for the agreed standard email, booking, and payment tools. Standalone tools care is also available by quote. We confirm the systems, updates, checks, and support responsibilities in your proposal. Standard website hosting and a qualifying .com domain are included in core plans. Software subscriptions, custom backend hosting, processing, messaging, and usage fees are separate and paid directly by your business. Setup pays for initial work; monthly service pays for the ongoing work we agree to perform.
What does ongoing business tools care cover?
Business and Growth include ongoing care for the agreed standard email, booking, and payment tools. Standalone tools care is also available by quote. We confirm the systems, updates, checks, and support responsibilities in your proposal. Standard tools care covers supported hosted platforms within the agreed scope. Custom software, complex integrations, daily business operations, campaign production beyond your content scope, and staffed 24/7 incident response are separate. Extra work is approved before it is billed.
Does a custom backend need its own maintenance plan?
A custom backend or code-dependent integration receives a separate build and monthly maintenance quote. We agree on hosting, monitoring, updates, recovery, support, and handoff responsibilities before taking operational responsibility. Standard website hosting and a qualifying .com domain are included in core plans. Software subscriptions, custom backend hosting, processing, messaging, and usage fees are separate and paid directly by your business. Setup pays for initial work; monthly service pays for the ongoing work we agree to perform.
What happens if I cancel custom-system maintenance?
If custom-system maintenance ends, hosting and operations need a handoff to you or another provider. Website ownership does not include free ongoing backend operation. Any extra migration work is quoted and approved in advance. Keeping your fully paid website does not require an ongoing BayBold license fee. We agree on the transfer of operational responsibilities before maintenance ends; custom backend hosting and provider charges continue separately.
Good things start with a conversation
Let’s find the right scope for your business.
A small project is welcome. Tell us what you’re trying to make easier, and we’ll talk it through.